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#1 2008-04-21 19:14:04

viancu
New member
Registered: 2008-04-21
Posts: 4

323 stop working

Hi all,

Unfortunately, my first post is about my DNS 323 stop working …

I found it last Saturday powered off (is the first time is happening, but I said, oh, well, maybe the power was briefly down ..). I restart-it, and I left for the PS3, to watch a movie (located on the DNS). Surprise, the PS3 was not able to find the multimedia server.
Returning to it, I found it AGAIN off. Restarting, will blink from the leds (in the normal way) and just after you can hear the hard drives spinning up, it goes all dead.
Looks like without the drives in it is booting ok. But not with the drives…
I checked the hard drives (mount with an USB adaptor) under Ubuntu, and are in good shape, both of them.

Any idea what goes wrong? Does the unit have a power module inside the box? Because looks like not enough power is available to keep the beauty up and running ….

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#2 2008-04-21 20:10:28

bq041
Member
From: USA
Registered: 2008-03-19
Posts: 709

Re: 323 stop working

It may be the external power supply went dead.  I have had this happen on other Dlink products.  Testing with volt-meter showed good voltage, but as soon as load went on it, it would die.


DNS-323     F/W: 1.04b84  H/W: A1  ffp: 0.5  Drives: 2X 400 GB Seagate SATA-300
DNS-323     F/W: 1.05b28  H/W: B1  ffp: 0.5  Drives: 2X 1 TB  WD SATA-300
DSM-G600   F/W: 1.02       H/W: B                Drive:  500 GB WD ATA

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#3 2008-05-08 15:32:20

viancu
New member
Registered: 2008-04-21
Posts: 4

Re: 323 stop working

Well, I have a follow-up on my story.
I have sent the unit to D-Link and I got a replacement (for sure is a different unit). First days it was ok, until I needed to turn it off for a night. Restarting it, the same thing happened again. The unit begins the boot sequence, and at the moment the drives start to spin, it looses its breath and die.
Now, something IS different than previously: with only one drive, is starting successfully; with two, if I’m not allowing the drives to completely spin-off, and immediately restart the unit, is restarting ok.
The drives are Seagate Barracuda 500G. If I try to use them thru an USB plug, both are working fine, no issues.
My believe is that the drives are consuming just a bit over what the DNS is able to offer. How this can be diagnosed?

Thanks.

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#4 2008-05-08 23:59:40

bq041
Member
From: USA
Registered: 2008-03-19
Posts: 709

Re: 323 stop working

Did you get a new power adapter with the new unit?  You could also rig up an ammeter in your power supply line and see what draw it is.  Also, check out the Seagate website for power consumption of your particular drives.  I'm running Barracuda 400G drives and have never had this happen.


DNS-323     F/W: 1.04b84  H/W: A1  ffp: 0.5  Drives: 2X 400 GB Seagate SATA-300
DNS-323     F/W: 1.05b28  H/W: B1  ffp: 0.5  Drives: 2X 1 TB  WD SATA-300
DSM-G600   F/W: 1.02       H/W: B                Drive:  500 GB WD ATA

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#5 2008-05-22 19:50:30

viancu
New member
Registered: 2008-04-21
Posts: 4

Re: 323 stop working

Hi gang,

I think I'll go crazy and I'll throw the 323 in the garbage!
With a new unit, I have the same set of problems as before.
The unit will not start / restart (from power management sleep) with two drives in it. And yesterday, guess what, one drive was too much as well, to wake up!

I did a bit of research to find a better(?) drive for my 323. So going over Seagate, WD and Hitachi sites, to see the power consumption for each one. As well, on D-Link. And I found that:
- All drives consumes over 2 Amps - some 2.8 (+/- 10%) at startup. For Hitachi I found even better data: 2A on 12v AND 1.3 on 5V.
- DLink 323 have a power source of 3A 12V and 3A 5V.
So, the simple sum for 2 drives leave the unit way underpowered.
This really makes me wonder how the issue is not more often reported....

Any idea?

Thanks,
A former enthusiast

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#6 2008-05-22 21:47:53

bq041
Member
From: USA
Registered: 2008-03-19
Posts: 709

Re: 323 stop working

I'm not sure what drives you are looking at, but my drives draw:

WD 1TB 346mA @ 12V and 675mA @ 5V during read/write -- see http://www.westerndigital.com/en/librar … 701229.pdf 

Seagate 400GB 2.8 amps peak for start-up, but this degrades very rapidly

I have never had a problem with overloading the DNS.  I would guess that you are either having a power supply issue, or you are having an issue with the AC wiring not being able to provide enough power.  I have had D-Link power supplies go bad before.  Checking them with a volt meter no load showed good voltage, but under load they died.  Replaced it and all is well.


DNS-323     F/W: 1.04b84  H/W: A1  ffp: 0.5  Drives: 2X 400 GB Seagate SATA-300
DNS-323     F/W: 1.05b28  H/W: B1  ffp: 0.5  Drives: 2X 1 TB  WD SATA-300
DSM-G600   F/W: 1.02       H/W: B                Drive:  500 GB WD ATA

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