DSM-G600, DNS-3xx and NSA-220 Hack Forum

Unfortunately no one can be told what fun_plug is - you have to see it for yourself.

You are not logged in.

Announcement

#1 2008-08-06 05:49:00

PAlford
New member
Registered: 2008-08-06
Posts: 4

DNS323 Dead after Lightning - HELP !!

We had a lighting storm and had several things go out afterward.  The big strike near the house killed the NetGear Router, several external harddrives, laptop, electric blanket, hot water heater... and probably a few more things we havent discovered yet.

I bought a new NetGear router, got both desktops running on it again, but the NAS I cant get to be seen.  It wont even light up a port on the router.  The desktops are in router ports 1 & 2 and both of those lights are on... but the NAS is in port 3 and its not lit.  I have tried switching cat5 cables, nothing.  I got tired of fighting it and brought it to a local computer shop and they cant get it to run either and said because of the raid1 format, I am out of luck with getting back to the files.  Is this true ?

I also tried buying an external HD enclosure for the sata drives, and put one of the NAS drives in there and USB connected it to a desktop and it still wont see the drive.  I tried both sata NAS drives in the enclosure and still nothing.  The NAS powers up like its supposed to.  Both drive lights are on solid. 

I called DLink to see if I could ship it to them to service, repair, access files, etc... and they said they dont have a service center to work on the NAS.  Huh ?  If it were under warranty I could send it back but not now that its not under warranty anymore... That doesnt make sense.

Is there anything I can try/do to get to these several gig of important files ???  I thought I was safe with this raid thing... but its turning out to be a bad dicision.

Any help would be great and very much appreciated !!

Paul
paul@paulalfordphotography.com

Offline

 

#2 2008-08-06 16:54:43

fordem
Member
Registered: 2007-01-26
Posts: 1938

Re: DNS323 Dead after Lightning - HELP !!

On the data being safe with this RAID thing - the only thing RAID will save you from is the failure of a single disk - any other failure, every other failure and you can probably kiss your data goodbye.

Looking at your post - it seems that the only thing that would have saved you is a backup to some sort of removable media, and in that case, even if the drive was taken out by the lightening strike, a replacement drive would/should have been able to read the media - you can consider that router as well as perhaps surge/power protection - just be aware that a direct strike will pretty much destroy all of your gear, power protection devices included.

What is important is to ensure that all connected devices are powered from the same power source - by connected devices I mean anything with a data cable between the device and the computer - CAT5 network cables can generally be ignored as they pass through isolation transformers at both ends.

You mentioned connecting the drives to a desktop using a USB enclosure - the desktop needs to be able to read an ext2 file system for that to work - I've successfully used ext2ifs and Windows XP Pro to read disks from my DNS-323 - not because I needed to, but because I wanted to see if it could be done.

Try ext2ifs - don't expect your drives to immediately show up in my computer, they may or they may not - you may need to assign drive letters, if that doesn't work, the drives themselves may have been fried - you might need the assistance of a data recovery service who will be able to remove the platters from your drives and install them in another unit to read the data off of them - expect a hefty bill for the service.

Offline

 

#3 2008-08-06 20:55:36

bq041
Member
From: USA
Registered: 2008-03-19
Posts: 709

Re: DNS323 Dead after Lightning - HELP !!

Ext2ifs is ify with Vista.  I can get it to see the drive, know it is Linux, assign a drive letter, but Vista still wants to format it.  I need to check back to see if a new version is out and try it.

You could try a Linux Live Boot CD like http://www.knoppix.com/
It will get you a temporary linux system up and running that you should be able to mount the disks with.


DNS-323     F/W: 1.04b84  H/W: A1  ffp: 0.5  Drives: 2X 400 GB Seagate SATA-300
DNS-323     F/W: 1.05b28  H/W: B1  ffp: 0.5  Drives: 2X 1 TB  WD SATA-300
DSM-G600   F/W: 1.02       H/W: B                Drive:  500 GB WD ATA

Offline

 

#4 2008-08-08 06:07:59

bscott
Member
Registered: 2007-07-13
Posts: 48

Re: DNS323 Dead after Lightning - HELP !!

PAlford wrote:

because of the raid1 format, I am out of luck with getting back to the files.  Is this true ?

No, that'd be RAID-0 or -5 or most of the others.  With RAID-1, both drives are (theoretically) identical, and in the case of the DNS-323, formatted with EXT2 - readable on any Linux system, or under Windows with the proper utility.

PAlford wrote:

I also tried buying an external HD enclosure for the sata drives, and put one of the NAS drives in there and USB connected it to a desktop and it still wont see the drive.  I tried both sata NAS drives in the enclosure and still nothing.  The NAS powers up like its supposed to.  Both drive lights are on solid.

If you mean the drive lights were solid-on in the HD enclosure, that's a bad sign; it could mean the drive electronics are as fried as everything else.  You'd need to send one of the drives to a data recovery specialist, which could be very pricey.  Or if you're handy with tools, you might consider trying a desperation move: buy a new drive of the same model # (and firmware rev if possible), and swap the circuit boards...   I don't even know if that'd work these days, but it used to, and I know it's one of the first steps a drive recovery service would try.  The magnetic platters can be surprisingly resilient, you just need a way to get at them.

However, if you're lucky it's only the DNS-323 that's fried - others in this thread have pointed out EXT2 filesystem readers for Windows, which would be the next step to try.

- B

Offline

 

#5 2008-08-08 06:21:41

PAlford
New member
Registered: 2008-08-06
Posts: 4

Re: DNS323 Dead after Lightning - HELP !!

Ok guys and gals.... wonderful news.... as a follow up to this ordeal - I took the NAS to another computer shop (they are NOT all created equal) and this time I got some very knowledgable folks and they are getting the info back - ALL of it.

The DNS323 box is indeed fried, but they pulled one of the sata drives out of the box, connected it directly to a desktop with a USB to SATA/IDE adapter cord.  Once plugged in, we can use My Computer to see and move the files, which we are doing as we speak.  The drive isnt in anything, just sitting out naked, connected via this adapter cord and we are able to see the drive in Windows and transfer the files.  I am SOOOO lucky and blessed to get the info back.  I will never use another NAS nor raid1.

Offline

 

#6 2008-08-08 14:31:21

Mijzelf
Member / Developer
Registered: 2008-07-05
Posts: 709

Re: DNS323 Dead after Lightning - HELP !!

Glad you got your data back.

I will never use another NAS nor raid1.

What do you mean? Neither the NAS nor RAID1 was the source of your problem.

Offline

 

#7 2008-08-08 15:07:18

PAlford
New member
Registered: 2008-08-06
Posts: 4

Re: DNS323 Dead after Lightning - HELP !!

No, not the source of the problem, but I was using the NAS as a primary place for important files and thought of the redundant 2nd drive as the "backup" and now I know better (my fault).  When 1 of the drives needs replacing (other making noise sort of thing) yes, its easy to pop it out and pop in a new one, but when one drive corrupts, the other is too.   And because it has its own operating system, and Linux, etc... cause more hoops to jump over.  I want simple and less stress.

Offline

 

#8 2008-08-08 20:14:00

mig
Member
From: Seattle, WA
Registered: 2006-12-21
Posts: 532

Re: DNS323 Dead after Lightning - HELP !!

PAlford wrote:

I want simple and less stress.

There are quite a few people that post on this forum with similar feelings, disappointed with
the DNS-323 because of EXT2 file system, Linux OS, and RAID/backup expectations.  I'm
quite comfortable Linux and the DNS-323 fits my needs nicely, but if you find a better solution
for Windows OS oriented users, please post your solution here.  I'd be curious to know what
you found.


DNS-323 • 2x Seagate Barracuda ES 7200.10 ST3250620NS 250GB SATAII (3.0Gb/s) 7200RPM 16MB • RAID1 • FW1.03 • ext2 
Fonz's v0.3 fun_plug http://www.inreto.de/dns323/fun-plug

Offline

 

#9 2008-08-11 12:09:39

ismora
Member
From: Paris, France
Registered: 2008-07-30
Posts: 30

Re: DNS323 Dead after Lightning - HELP !!

There are quite a few people that post on this forum with similar feelings, disappointed ...

I am part of these a bit disapponted people, well, but maybe not too much, for one reason: because of the price. I can't expect the reliability of the $60.000 NAS I use for work in a $250 box.
But I am a bit disappointed: by the RAID1 implementation which does not seem to help very much to preserve data (a number of testimonies here show that people losing one disk tend to lose all...), by ext2 which is a poor filesytem in terms of reliability (I would have preferred ReiserFS -- by the way, did anyone here thought of using this FS through Debian or custom kernel? ; as a Unix sysadmin I had numerous problems with ext2, including badly corrupted file systems on which fsck reported no error...).

DNS323 fits my needs, it's cheap, I am serious about backups, so I only hope that I won't be among the unlucky ones...


DNS-323 • 2x Hitachi 500MB • RAID1 • FW1.04 • ext3 • Fonz's v0.5 fun_plug
DNS-325 • 2x WD Green 2TB • RAID1 • FW?.?? • ext3 • Fonz's v0.7 fun_plug

Offline

 

#10 2008-08-11 12:37:27

Mijzelf
Member / Developer
Registered: 2008-07-05
Posts: 709

Re: DNS323 Dead after Lightning - HELP !!

I would have preferred ReiserFS -- by the way, did anyone here thought of using this FS through Debian or custom kernel?

Not really an answer to your question: The ZyXEL NSA-220 uses ReiserFS for it's internal disks.

Offline

 

Board footer

Powered by PunBB
© Copyright 2002–2010 PunBB