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#1 2008-10-28 03:17:57

quality control
New member
Registered: 2008-10-28
Posts: 4

Firmware upgrade to 1.05 crashed box? what to do

Well everything went fine, completed upgrade and said it was restarting in 60 seconds.  After 60 seconds it displayed Cannot load page, and since then I cannot do anything.  Easyshare does not work, or see the device?

Tried resetting it from the button on the back and still nothing.  Tried sticking in another drive I could format and still a no go. Did a search on hear for any topics for my problem but could not find any info.

Any help on how to get this back up would be appreciated!

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#2 2008-10-28 03:25:48

quality control
New member
Registered: 2008-10-28
Posts: 4

Re: Firmware upgrade to 1.05 crashed box? what to do

I noticed that the power light will not stop blinking.  I tried doing a hardware reset by unplugging everything, holding down the reset button on the back and power back up the unit while it is pressed for another 10 seconds from the wiki about hard resetting.

The power light still continually blinks with no drives in the unit

Anyone have any error codes for this thing?

Last edited by quality control (2008-10-28 04:14:30)

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#3 2008-10-28 17:23:25

blahsome
Member
Registered: 2008-03-02
Posts: 157

Re: Firmware upgrade to 1.05 crashed box? what to do

I encountered a similar situation last time I upgraded to 1.05 and ended up RMAing the unit.

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#4 2008-10-28 18:35:04

quality control
New member
Registered: 2008-10-28
Posts: 4

Re: Firmware upgrade to 1.05 crashed box? what to do

I am guessing your unit was still under warrenty? I am hoping mine still is.  I have to find the receipt I really have no idea when I purchased it.

How do I go about RMA'ing it?

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#5 2008-10-28 19:53:13

blahsome
Member
Registered: 2008-03-02
Posts: 157

Re: Firmware upgrade to 1.05 crashed box? what to do

I had to contact their tech support at 1.877.453.5465 first, if I remember correctly. The CSR will go through some simple steps with you first.

I think you need to enclose a copy of the dated receipt in the return package.

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