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#1 2008-12-21 08:44:08

Genetical
Member
Registered: 2007-07-21
Posts: 7

Only one drive showing at a time?

Hi folks, I have been pulling my hair out over this one all weekend, searching internet high and low and tried to get help from tech support but the best they had to offer was 'send it back to us'.

Saturday morning my DNS323 stopped working. I could hear the fan fire up but no lights on the front and certainly nothing showing on the network. After some googling and testing by removing the drives, trying one drive or the other, I found that by using the power chord from an old external drive of mine it worked again, only since then, the DNS has never shown both of my drives, only one or the other.

I have a 500gb seagate and a 750gb seagate.

When I put just the 500gb in the DNS it shows on the netwrok, no worries.
When I put just the 750gb in the DNS it shows on the netowrk, no worries.
If I put them both in, irrelevant of which wa round, only one shows, the 750gb one.

Which both hard drives close to full, each with data that I don't want to lose, I can't for the life of me workout how to get them both showing again, just like they did 24hrs ago, before the power chord died... it's weird, as nothing has changed on the hard drives in that time (other than me deleting anything that I can live without on the off chance that I could squeeze the contents of the 500gb into the 750gb).

I have a 320gb external drive also, which i thought might be my saviour as I could get the contents of the 500gb drive on the 320gb external and my laptop hard drive, but typical, there now appears to be something wrong with the 320gb external, corrupt drive or something and chkdsk is giving me greif about it being read-only... so i have given up on that idea.

Anyone abe to shed light on this matter for me? Thanks in advance....

-Geno

PS. firmware = 1.02, which from what i have read online appears to be prety old, but i don't want to upgrade firmware if I have to format my drives...

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#2 2008-12-21 13:41:57

fordem
Member
Registered: 2007-01-26
Posts: 1938

Re: Only one drive showing at a time?

Does the "old" power supply have adequate power capacity to run this DNS-323?

With both hard drives close to full, each with data that you don't want to lose, you need to back your data up.

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#3 2008-12-22 08:51:43

Genetical
Member
Registered: 2007-07-21
Posts: 7

Re: Only one drive showing at a time?

I assume the 'old' power supply does have enough power as the dns-323 lights up, shows on the network and all blue lights eventually get to the point where the remain lit.

Meanwhile, I am reducing the content of the 500gb drive down to enough to squeeze on the 750gb drive, largely through burning to dvds. The plan is to then have the 500gb drive totally empty.  I'll reformat it on the pc, and then the plan is to stick it in the dns and hope that the dns recognises it as a new drive and offers to format it (JUST that one, NOT the 750gb one also) and recognise it from there on.  Is that a safe assumption?

The idea of going and buying a 1tb drive to back up all the data isn't out of the question, but i guess what I am worried about is that if I put the 1tb drive in, is the dns going to chuck a wobbly and only recognise one of the drives again, like it seems to have done recently? (ie. if I put the 750 in the dns (recognised as volume_1) and then insert a blank 1tb drive into the left side, how can I be sure it isn't going to suddenly tell me I only have one drive in there.. after all, that is what it is doing now...  putting the reformatted 500gb drive in there tonight will hopefully simpulate such a test...  then again, if the 500gb is recognised, reformatted and then shows along with the 750gb drive, that drive will suffice to back up the 'vital data'...lol

i feel like i am chasing my tail now...

I'll post the outcome of the reformatetd 500gb drive test once I have done it.  The purpose of the original post was to avoid having to do all of this in the first place and see if anyone knew why the dns wasn't recognising the two semi full drives stright up, which it was doing fine less the day before.  If anyone has any solution for that I would still like to hear about it as I still have quite a few hours of backing up to do before the 500gb will be empty, so if it can be avoided that would be ideal.

Regards

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#4 2008-12-22 14:20:28

Genetical
Member
Registered: 2007-07-21
Posts: 7

Re: Only one drive showing at a time?

Right, so i managed to clear off the 500gb drive and formatted it on PC as NTFS just tomake sure it was wiped and requiring formatting from dns-323.... i put it in the DNS and .... nada.  The dns still shows only one drive, 'volume_1' 750gb with about 746gb used.  So i shut down the dns, swapped the drives around, same result, dns shows one drive 'volume_1' 750gb about 746gb used...

so why isn't it picking up the second drive and asking to format it etc??

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#5 2008-12-22 14:24:12

Genetical
Member
Registered: 2007-07-21
Posts: 7

Re: Only one drive showing at a time?

Just pulled the 750gb out and put the empty 500gb in the right bay. dns picked it up and asked to format it, so i am now formatting it and will then put the almost full 750gb drive in the left bay... fingers crossed...

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#6 2008-12-22 14:34:34

Genetical
Member
Registered: 2007-07-21
Posts: 7

Re: Only one drive showing at a time?

Ok, format finished, it said it was 'volume_1' formatted in ext2.

so now i'll shut down and put the 750gb drive in the left bay...

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#7 2008-12-22 14:36:12

Genetical
Member
Registered: 2007-07-21
Posts: 7

Re: Only one drive showing at a time?

Bah bow...

Only one drive showing, the 750gb one...

why does this 750gb drive dominate all the time and always become 'volume_1'?

anyone got any ideas?   please?!

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#8 2008-12-22 14:53:07

fordem
Member
Registered: 2007-01-26
Posts: 1938

Re: Only one drive showing at a time?

I don't mean to be rude - but I'm sure you know what they say about assumptions, and although I could be wrong, I think I've seen warnings from D-Link about voided warranties for using the wrong power supply.

In addition to the risk taken using an substitute power adapter, your first post suggested that you had no backup, and the second post confirmed it - that's what I would call begging for trouble,

You're asking if anyone knows why the DNS wasn't recognising two disks, when it was doing so fine the day before - let me ask you - what changed?  The power adapter changed - and the chances are the substitute adapter came from a external drive that could only take one disk and you're now asking it to handle the load of two disks and it can't.

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