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#1 2010-04-14 17:13:14

ridewithstyle
Member
Registered: 2007-05-31
Posts: 10

Print jobs disappear without getting printed

Hello there,

I have strange problem. Today my printer (Canon i865, yes, those are still running) jammed during a printjob so I had to hit the printer power button. Since then, all the print jobs I send from my ubuntu 9.10 installation (that setup worked fine for over 2 years now) won't get printed anymore. If I - and here's the kicker - set up another printer as a Canon S800 (nearly the same hardware) then everyting works fine. I do not understand that. Deleting and setting up a new i865 doesn't change anything.

If I watch  the //dns_323/Volume_1/.lpd directory, I see that print jobs are appearing but they disappear before getting printed. The samba printer status claims to have already printed the file. Does anyone have an idea, what I can try else? Thx for any idea

Greetings, rws

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#2 2010-04-14 18:13:04

fordem
Member
Registered: 2007-01-26
Posts: 1938

Re: Print jobs disappear without getting printed

Sounds like the print server is sending the print jobs but the printer is not actually printing them.

You say "set up another printer as a Canon S800" does this mean another physical printer (different hardware)?  Can you verify that the i865 hardware is fully functional, including the USB communications?

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#3 2010-04-14 18:15:07

ridewithstyle
Member
Registered: 2007-05-31
Posts: 10

Re: Print jobs disappear without getting printed

What I mean is that I set up the very same printer at the very same port with a different driver. ;-)

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#4 2010-04-14 20:32:27

oxygen
Member
Registered: 2008-03-01
Posts: 320
Website

Re: Print jobs disappear without getting printed

it sounds more like your local cups suspended/paused the printer, check with http://localhost:631 or the approciate ubuntu tool if such thing exists.

Last edited by oxygen (2010-04-14 20:33:08)

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#5 2010-04-14 21:54:27

ridewithstyle
Member
Registered: 2007-05-31
Posts: 10

Re: Print jobs disappear without getting printed

thx for that tip, but cups does not show the printer as suspended. If I initiate a test page from the http://localhost:631 site, the printer does indeed print. If I use the ubuntu system->printer->properties to initiate a test page, the page is not printed. I do see the network traffic, I do see the smb* file appearing in the .lpd directory and disappearing again. CUPS then lists the job as completed, but the printer never even came to life. Very strange

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