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#1 2011-09-03 23:44:55
- Pday
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- Registered: 2011-09-03
- Posts: 4
Please help! bad ethernet port on dns323
Please help. I am a novice with nas, so please forgive me if this is a dumb question. Last week i had an electrical surge on the dns323 via network cable and it appears that the ethernet port is no longer working but the drives appear to be working. Nas was turned off at time. However i cannot access any of the information. They were in a raid 1 configuration. I tried using a hard drive dock but nothing shows on my computer although the drives do spin. Under thhe myconnection tab it shows the drive but completely empty. Someone at best buy told me that you cannot simply access a drive that was in a raid 1 configuration. Question i have is what do i do to access the drive? Would purchasing another dns323 and putting the drives in them work? Any ideas would be geatly appreciated. I assume i cannot access the drives from the ubs printer port. Thank you in advance.
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#2 2011-09-04 02:33:08
- fordem
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- Registered: 2007-01-26
- Posts: 1938
Re: Please help! bad ethernet port on dns323
If there is data on the discs, putting them in another DNS-323 will make them accessible.
You should also be able to get to your data (even though the disks were in a RAID1 configuration) by placing one of them in a dock connected to a computer running either Windows (with a suitable file system driver) or Linux (you may have to mount the disks), RAID0 or JBOD is out though.
Now I'm curious as to why you think there was an electrical surge via the network cable - the ethernet port provides electrical isolation so surges via the network cable aren't that common.
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#3 2011-09-04 03:50:51
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Re: Please help! bad ethernet port on dns323
Thanks... Do you think a new dns323 out of the box will work by just popping in the drives? Or does the it need to be configured first? As for yhe surge, there was a lightning strike outside the house. All of the equipment was connected to a ups. The surge had to come thru the cable line since i use voip so it couldnt be the telephone lines. The cable modem got hit first, then the router. The router then had to knock out the nas, the xbox, ps3 which were all connected to the ups but i hadnt protected the network lines. A mistake that wont happen again. I tried downloading a ext2 reader but it didnt show mile file but confirmed there were folders. It just isnt showing the data. I wonder if any nas drive will work or i have To stick with the dns323.
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#4 2011-09-04 16:59:08
- fordem
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- Registered: 2007-01-26
- Posts: 1938
Re: Please help! bad ethernet port on dns323
Nothing you have mentioned suggests a defective ethernet port on the DNS-323 - or damage from a power surge for that matter.
Along the bottome edge of the front panel are three blue LEDs, the left & right disk LEDs and the one in the center is the ethernet LED - does it light when the DNS-323 is connected to a known good ethernet port on your router, with a known good ethernet cable?
A new DNS-323 will need to be configured - it should read the disk configuration from the disks, but you'll need to setup the users and access rights etc.
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#5 2011-09-04 22:46:30
- Pday
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Re: Please help! bad ethernet port on dns323
Only reason I think it is not working due to surge is that the nas was directly connected to a ups. Now after the incident, the light on the router will not light up showing the nas. However, all three lights on the dns are working fine. I've tried different cables and still no luck.
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#6 2011-09-05 01:22:12
- fordem
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- Posts: 1938
Re: Please help! bad ethernet port on dns323
Pday wrote:
Only reason I think it is not working due to surge is that the nas was directly connected to a ups. Now after the incident, the light on the router will not light up showing the nas. However, all three lights on the dns are working fine. I've tried different cables and still no luck.
In one post you say you feel the surge came in through the cable, through the modem, through the router to the NAS - in this one you say - the light on the router will not light up showing the NAS, however all three lights on the DNS are working fine.
If there was a surge, and the surge did come in via the cable, the effects of the surge will be reduced the further it travels - so the chances of the router being damaged are greater than the NAS being damaged - add to that the fact that the ethernet LED on the NAS is coming on (does it go out if you disconnect the cable?), and you see my reasons for questioning why you feel the NAS to have a defective port.
My previous post mentions plugging the NAS into a known good port on the router with a known good cable - have you tried that? And when you do - do you get link LEDs at BOTH ends?
If you do the chances of the DNS-323 having a defective ethernet port are slim to nil.
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