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#1 2009-04-22 22:43:24

beavercreek
New member
Registered: 2009-04-22
Posts: 3

Two Failed Barracuda's?

I think my story is best told in a timeline, and hopefully after looking at it, some of you will want to slap/hit me in the head with how obvious my mistakes are/were....

DNS-323 was originally purchased with 1.04 firmware
Two Seagate 500GB ST3500320AS 7200.11 with SD15 firmware (lets call them A and B (slot 1 and slot 2 respectively)
formated and running as RAID1
worked fine for a year
eventually
Skipped firmware 1.05 and went straight to 1.06
rebooted ...seemed okay
flashed both hard drives (A & B) to SD1A firmware
seemed to work fine for weeks

then the issues: one day DNS would power on fine, blue lights everywhere, flickering away. could access the drives from my Fista machine, then both drive lights would go orange, and finally the power button also.
Removed the harddrives one at a time for Seatools for windows to look at
drive A passed all three tests.
drive B (from slot two, the usbport side) failed the Long Drive Test (SMART and short tests passed)
Meanwhile I received another identical drive (drive C) from seagate in an rma request (this drive was originally purchased to back up my NAS and was received defective) (RAID1 is not a backup! kept ringing in my head thanks to somebody on this message board)
put drive C into slot 2 all by itself (ie slot one empty), powered on and formatted (BTW, Seagate sent this drive to me with SD15 firmware and they indicate it should not be upgraded to SD1A - previously i thought that firmware was for all 7200.11 drives)
put drive A (my one "good" raid1 disk) back in and power on
webpage keeps popping up the format screen (which i skip) to find in the status tab, that the raid is degraded.
I wanted to force a rebuild/resync, but that option was grayed out...
shotdown NAS and restart, upon restart, it is offering to format the drive it now recognizes as a replacement.  Cross your fingers for me, its going right now.

QUESTIONS:
Is it normal for the whole kaboodle to indicate bad if one hard drive fails?  (maybe thats normal in RAID1?)

was my big mistake not reformatting after updating to the 1.06 firmware?

do you think drive A (that Seatools told me was "good" - at least the one time I ran tests on it) should be reformatted with the 1.06 firmware?

Since I was fortunate enough to make a backup of the NAS prior to upgrading its and the hard drives firmwares, I think my best choice is to "force" a new format onto both drives?

And to further complicate things, drive B (that originally failed the seatools long self test) passed all three tests yesterday (wish I would have never ran the test a second time...now I have no faith in the test)

Not certain my faith in this storage device/ harddrive manufactuer combination can ever be restored and wish I would have followed advice about not buying identical drives - ever.

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#2 2009-04-23 03:35:54

fordem
Member
Registered: 2007-01-26
Posts: 1938

Re: Two Failed Barracuda's?

No - if a single drive fails, the unit should show a degraded status as well as which drive has failed either by an amber led or an email - you seem to be saying that the power button also went amber, I've never seen that, although I have seen many amber drive leds - but only when I have done drive failure simulations.

I'm not sure that you made things worse, but you probably did not make them any better by not reformatting after the upgrade - if I remember correctly there was a change in the disk partitioning structure with 1.05 (and later).

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#3 2009-04-23 07:10:00

beavercreek
New member
Registered: 2009-04-22
Posts: 3

Re: Two Failed Barracuda's?

okay, its done resynching, but I think the results point to this partitioning difference you speak of:


Tools Raid page:
RAID CONFIGURATION :
Current RAID Type :
     Volume_1 : RAID 1
     Volume_2 : JBOD 


Status Page:
HARD DRIVE INFO :
Total Drive(s):     2

Volume Name:     Volume_1
Volume Type:     RAID 1
Sync Time Remaining:     Completed
Total Hard Drive Capacity:     490402 MB
Used Space:     113225 MB
Unused Space:     377176 MB

Volume Name:     Volume_2
Volume Type:     JBOD
Total Hard Drive Capacity:     2639 MB
Used Space:     8 KB
Unused Space:     2639 MB

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#4 2009-06-06 07:42:50

beavercreek
New member
Registered: 2009-04-22
Posts: 3

Re: Two Failed Barracuda's?

Ok, I finally made sure I had two copies of all my crap (Thanks to Ext2 IFS!) and went ahead and reformatted.  Now, Tools>>Raid just keeps taking me to the set raid type and reformat button, (which I did once) and also offers to enable auto-rebuild which I also applied. but it seems stuck here.  If I navigate away and come back, I can briefly see information similar to my last post, but then woosh, back to the set raid type and reformat business.

status page is showing this:
HARD DRIVE INFO :

Total Drive(s):     2
Volume Name:     Volume_1
Volume Type:     RAID 1
Sync Time Remaining:     Completed
Total Hard Drive Capacity:     490402 MB
Used Space:     24 KB
Unused Space:     490402 MB
PHYSICAL DISK INFO :
Slot     Vendor     Model     Serial Number     Size
1     Seagate     ST3500320AS     5QM0TQSG     500 G    
2     Seagate     ST3500320AS     9QM4QN1S     500 G    

any thoughts?  Use fdisk to wipe them?

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#5 2009-06-08 12:38:39

luusac
Member
Registered: 2008-04-29
Posts: 360

Re: Two Failed Barracuda's?

any problems that I have had like this have been solved by pulling the drives, fdisking them to remove all partitions and then reinserting them.  If that doesn't work, you can also try and factory reset the device as well as fdisk

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